Privacy Policy

Last Updated: October 22, 2026

Rella Aesthetics (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide when you book an appointment, submit a contact form, sign up for our newsletter, or interact with our website. This may include your name, email address, phone number, and service interests.

How We Use Your Information

We use the information we collect to schedule appointments, respond to inquiries, improve our services, send relevant communications, and comply with legal obligations.

Third-Party Services

We may use third-party services such as Boulevard (booking), GoHighLevel (CRM), and analytics providers. These services have their own privacy policies governing the use of your information.

Cookies and Measurement

Rella asks before measuring how you found our website and whether your visit leads to a confirmed appointment. If you accept, our first-party booking system saves a limited source category, such as search, social media, email, or a referral. We do not send full referring URLs, search terms, freeform campaign text, your name, email address, phone number, or treatment details in this measurement request.

If you accept, Google Analytics also counts visits, sessions, and views of general page groups, such as our homepage or a clinic page. It runs in a separate, invisible document that cannot read our booking or contact forms. Google receives general page labels and limited traffic-source categories, along with its browser and session identifiers and standard connection information. We do not send treatment-specific page addresses, search text, booking details, contact information, or payment information to this visitor analytics service. Its cookies last up to 30 days; advertising signals and personalization are disabled for this collection.

With your measurement permission, Rella also counts clicks in coarse areas of our homepage and clinic pages, how far those pages are scrolled, and which booking steps are reached. These first-party counts use temporary random page or attempt references, not a persistent visitor profile. They exclude recordings, page text, form entries, treatment and provider selections, and appointment or payment identifiers. Clicks inside forms and the booking overlay are not collected. Reports cover up to 30 days; older snapshots are removed on an hourly schedule. Turning measurement off stops new counts. These unlinked counts cannot be matched back to your identity for deletion.

For Google ad visits, one approved click identifier may also be stored in encrypted form. An eligible confirmed booking may be reported to Google using that identifier, a generic booking timestamp, and an opaque conversion reference. Patient contact information, treatment details, and payment information are not included in that export.

A first-party cookie records your choice for up to 30 days. An opaque first-party handle supports withdrawal without placing the ad click identifier in a cookie or booking link. If you decline or later turn cookies off, Rella does not capture a new traffic source or ad click identifier and asks the booking system to revoke the measurement covered by that choice. Visitor analytics stops and its cookies are cleared. Your ability to view the page, request care, and book an appointment does not depend on accepting.

Contact Us

If you have questions about this Privacy Policy, contact us at info@experiencerella.com or call 707.358.2928.