Cancellation Policy

Current Policy

Please give at least 48 hours' notice if you need to cancel or reschedule. Rella may retain the applicable booking deposit for a cancellation or reschedule within 48 hours, or for a no-show. Emergencies are reviewed individually.

Standard Booking Deposits

All consultations, and appointments priced at $100 or more, require a $100 reservation deposit; services priced below $100 are paid in full when booked. Reservation payments are not additional fees and are applied according to the terms shown during booking.

Prepaid Packages

When Rella verifies that an appointment redeems an existing prepaid treatment package, a $50 reservation deposit is required to hold that appointment. The $50 is added to your Boulevard account credit. It may be applied to any remaining service balance, kept on file to reserve your next appointment, or refunded on request at any time before it is forfeited under the 48-hour or no-show policy.

The same 48-hour policy applies. Except when the deposit is forfeited because of a cancellation or reschedule within 48 hours, the credit may be transferred, kept on file, or refunded. A no-show also forfeits the deposit, and a new $50 deposit is required to reserve another appointment that redeems the prepaid package.

Napa New-Patient Tox Appointments

Please give at least 48 hours’ notice if you need to cancel or reschedule. Rella may retain your $100 deposit for changes within 48 hours or a no-show. Emergencies are reviewed individually.

Need to Make a Change?

Call Rella at 707.358.2928 as soon as possible. For other appointment-specific questions, review the details shown during booking or contact our team.