Cancellation Policy

Current Policy

Please give at least 48 hours' notice if you need to cancel. Rella may retain the applicable booking deposit for cancellations within 48 hours. Emergencies are reviewed individually.

Prepaid Packages

Appointments using a prepaid treatment package require a $50 reservation deposit to hold the appointment. The $50 is added to your Boulevard account credit. It may be applied to any remaining service balance, kept on file to reserve your next appointment, or refunded on request at any time before it is forfeited under the 48-hour or no-show policy.

The same 48-hour policy applies. Except when the deposit is forfeited because of a cancellation or reschedule within 48 hours, the credit may be transferred, kept on file, or refunded. A no-show also forfeits the deposit, and a new $50 deposit is required to reserve another appointment.

Universal Peel

Universal Peel requires a $50 reservation deposit, not a $100 deposit. The same credit and 48-hour terms above apply.

Napa New-Patient Tox Appointments

Please give at least 48 hours’ notice if you need to cancel. Rella may retain your $50 deposit for cancellations within 48 hours. Emergencies are reviewed individually.

A $50 booking deposit is charged when the appointment is confirmed. The deposit is separate from per-unit treatment pricing.

Need to Make a Change?

Call Rella at 707.358.2928 as soon as possible. For other appointment-specific questions, review the details shown during booking or contact our team.